Providing you fully managed, end-to-end, telecommunication solutions that redefine the customer experience.
Our expertise in identifying solutions and overseeing the implementation process has garnered us champion-level recognition from our partners. We have handled every business in various industries and sizes, offering a white-glove approach for each that helps us build long-term trust and reliability.
We are specialists in multiple types of solutions: Dedicated internet, business fiber, cable, broadbrand, managed networks, fixed wireless, satellite, etc.
Voice calls, while still the most prevalent and relied form of telecommunication, UCaaS brings VoIP, video conferencing, instant messaging, and collaboration tools together all into one.
Through our strategic partnerships and network of carriers, we provide a host of best-in-class business office phone systems from our industry. From basic services such as POTS, PRI to UCaaS, SIP trunking, and VoIP, we help businesses identify which solution is the most appropriate and cost effective based according to their respective needs and user profiles.
Are you having challenges with customer inquiries and getting back to them immediately? With just a click of a button, they can get a live representative to answer general inquiries and requests before and after office hours.
If your business requires administrative tasks such as documents being sent back and forth, data encoding and scheduling appointments, our fully managed back office-as-a-service team can be trained on your specific requirements on how you like things done.
Never miss an opportunity again. We know how important client relationships are, make your business even more efficient and accessible. Once that phone rings a dedicated customer success specialist will handle your questions and inquiries. You have an option to receive incoming or make outgoing calls and control call volume spikes. This can be during office hours, after-hours and across all time zones.
We provide Finance and Accountancy services to clients who want to efficiently outsource their company’s financial back office. Let us crunch your numbers for you.
AR/AP Review & Encoding
Sales Review and Encoding
Payroll Computation & Reconciliation
Fully Outsourced Accounting
Let us design a website that will enhance your brand, capture more digital market share, and increase your clients.
We offer both turn-key and custom designed websites that will elevate your web presence and capture more clients.
Cloud solutions is growing to be the service of choice for many business, small to large. The convenience of hosted infrastructure and software management allows customers to scale without the burden of adding hardware, manpower, and maintenance.
We have partners who handle cloud computing, software-as-a-service, managed cloud hosting, and other solutions that help our customers dedicate more time and resources to the core of their business as we manage their telecom requirements ourselves.
Reliable connectivity outside the office is crucial for many organizations. A mobile workforce is supplemented by fast data speeds on industry-grade devices, as well as secure access to the corporate server for information and processing.
We offer not just the purchase and management of mobile devices, but also device buyback, data analysis, and international usage maintenance. We also support failover solutions via LTE-connected routers.
Requirements and issues change over time. Discovering our client’s critical concern is essential to provide the appropriate solution. With the right information from the client, combined with the knowledge of various services, our team's goal is to provide the optimal and the best solution for you.
Our business operates with three key strategies that spans every department and process, allowing success to be our standard.
We are dedicated with nurturing the right attitude. Attitude directs the motivations of the individual, impacting work ethic, and ultimately reflects on how customers see the company. Therefore, brand is largely shaped by the culture fostered within the company.
Our energy is directed to promoting customer encouragement and loyalty. As customers ourselves, we tap into our experiences and develop ideas for improvement. We are familiar with the frustration of subpar service provided by carriers; thus we consciously take a different path with our clients. By understanding their specific needs, we create our customer-centric response at every engagement level, to make it seamless as possible.
We believe in consistency and are in it for the long-term. We invest in developing people because companies can only truly succeed when their people succeed first.
Our core values are attuned to our mission of providing a ridiculously awesome customer experience in every engagement. Customer service is part of our fabric in every aspect, and this gives us the ultimate advantage. Our focus is to simplify and provide solutions that have a positive impact on our client's bottom line. By equipping our team members with the knowledge and tools to do the best, our goal is to build long lasting relationships with every customer we work with.
The right answers to a problem can be found in the details. Every person on the team is responsible to be detail oriented and pay close attention to the client's specific needs and dig deep to identify the root business issues to solve them. Only then can the correct solution be recommended. We take our time to ensure that we review all the details correctly the first time around so that we do not have to go back and spend more time and resources to fix the problem..
Carrier and Service Providers
AT&T proudly presents the AT&T Solution Provider Champion recognition to those Solution Providers who go above and beyond to serve customers. These companies are among the top performers, based on their fiscal performance in 2020. Being recognized as a Solution Provider Champion requires a commitment to success, and these are the companies that have achieved it.
Congratulations to all our 2021 Champions.
Click below to view the complete listing of the 2021 AT&T Alliance Channel Solution Provider Champions.
CPOA Global provides you fully managed, end-to-end, telecommunication solutions that redefine the customer experience.
411 E. Huntington Drive Arcadia, CA